Welcome to Lumina Outlet’s Shipping & Delivery page. Here you’ll find all the information you need about our shipping policies, delivery times, and more.

1. Shipping Locations

We are pleased to offer worldwide shipping to most countries. If you have any questions about whether we ship to your location, please contact our customer service team at info@luminaoutlet.com.

2. Shipping Options & Costs

Standard Shipping:

  • Domestic (within [Your Country]): [Insert estimated delivery time, e.g., 3-7 business days]
  • International: [Insert estimated delivery time, e.g., 7-21 business days]

Expedited Shipping:

  • Domestic (within [Your Country]): [Insert estimated delivery time, e.g., 1-3 business days]
  • International: [Insert estimated delivery time, e.g., 3-10 business days]

Shipping costs are calculated based on the weight of your order and the delivery location. The total shipping cost will be displayed at checkout.

3. Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

4. Delivery Times

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

  • Domestic Orders: Typically delivered within 3-7 business days.
  • International Orders: Typically delivered within 7-21 business days, depending on the destination.

Please note that delivery times may be affected by factors beyond our control, such as customs delays and postal service interruptions.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using the tracking number provided. If you have any issues with tracking your order, please contact us at info@luminaoutlet.com.

6. Customs, Duties, and Taxes

Lumina Outlet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Missing or Lost Packages

If you believe your package has been lost or is missing, please contact our customer service team at info@luminaoutlet.com. We will investigate the issue and work with the shipping carrier to resolve it. Please note that we are not responsible for packages that are lost or stolen after delivery confirmation.

8. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at info@luminaoutlet.com. We will do our best to update your address, but we cannot guarantee changes once the order has been processed.

9. Shipping Restrictions

Due to shipping carrier restrictions, we are unable to ship to P.O. Boxes or APO/FPO addresses. Please provide a valid street address for delivery.

10. Contact Us

If you have any further questions about our Shipping & Delivery policy, please contact us at:

Lumina Outlet Email: info@luminaoutlet.com Address:  City: San Jose Region: California zıp cod 95110 Country: United States