Q1. What about the sample lead time? A: It usually takes about 5dys, but in peak season it will takes longger about 8dys. Q2. Do you have any MOQ limit for ceramic
mug order?
A: A: Our MOQ is 1000 pcs for white sublimation mugs and 3000 pcs for colorful sublimation mugs. And our MOQ is 5000pcs per
designs.
Q3. How to proceed an order for ceramic mug?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q4. Is it OK to print my logo on ceramic mug product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q5: How to deal with the faulty?
A: Firstly. Our products are produced in strict quality control system and the defective rate will be less than 1.5%. Secondly.
If any products that you reveived that have defects we will be freely offer you the decfects qyt in your next orders. Or you can
deduct the defects cost in your next orders.
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